~ Privacy Policy | Hôtel Relais des Halles

Published on 20/08/2024

The confidentiality of your private life is of crucial importance to us. We understand that your trust in us is our priority and that is why the present declaration of confidentiality applies to our website https://www.hotel-relais-des-halles.com (hereafter the “Site”) and to all relations or not existing between RELAIS DES HALLES and its customers as well as its partners. We take seriously the protection and respect of the private life of the users of our website and take the necessary measures to guarantee it. RELAIS DES HALLES takes care to protect users’ personal data in accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (RGPD: no. 2016-679).

What is a privacy policy? It is a written document that explains to you, as a user of our website, the personal information we collect about you, when you browse our Site. We are therefore committed to respecting the confidentiality of the personal information we collect as described below. Our users will find in this “Privacy Policy” the personal information that we collect about them, the purposes for which this information is used, the means of collecting it, the means available to users to object to the collection, and the security measures taken to protect their personal information. The term “personal information” or “personal data” refers to any information that can be used to identify a user, such as: surnames, first names, postal and e-mail addresses, telephone numbers, an IP address, a computer connection identifier, etc.

Through the Site, RELAIS DES HALLES may collect personal data from any person who sends a question to RELAIS DES HALLES via the “Contact” section of the Site, makes an online reservation or subscribes to the Site’s newsletter. The collection and processing of personal data transmitted by the user to RELAIS DES HALLES are subject to the provisions of the French Data Protection Act of January 6, 1978 as amended and the General Data Protection Regulation (RGPD: No. 2016-679). The Site provides you with a form allowing you to appeal to your rights relating to the protection of your privacy. Simply click on the following button:

RGPD FORM

Please read this “Privacy Policy” assiduously in combination with RELAIS DES HALLES’ “Cookies Policy”.

1 – COLLECTION OF PERSONAL DATA

RELAIS DES HALLES may collect and process personal data, see below, when you fill in a contact form, or others, on our website https://www.hotel-relais-des-halles.com.

Last name
First name
Civility
Postal address
E-mail address
Telephone number (landline/mobile)
Information concerning your use of the Site such as IP address, browser type, software, hardware, geographical location data and the web page you were visiting when you received access to the website.

In addition, RELAIS DES HALLES automatically collects anonymous information concerning your use of our Site and its services. Thus, RELAIS DES HALLES, for example, will automatically record which parts of the website you visit, which internet browser you use, which website you were visiting when you received access to the website, as well as your IP address. We cannot identify you on the basis of this data, but it does enable RELAIS DES HALLES to compile statistics concerning the use of the website and its audience, and to send more targeted communications. The personal information we collect is gathered through the methods described below, in section “2 – Methods of collecting personal data”.

2 – METHODS OF COLLECTING PERSONAL DATA

Your personal data is collected through the following methods:

Collaboration with RELAIS DES HALLES
Visiting the https://www.hotel-relais-des-halles.com website
Creation of a customer account
Contact form(s)
Quote request form
Your use of RELAIS DES HALLES services
Verification of your identity
Subscription to communications and the newsletter (via the Site)
Correspondence exchanged with and emanating from RELAIS DES HALLES
Exchange of business cards
Reception and exchanges with the staff of the establishment
Opinion polls
Cookies (for more information: “Cookies policy”)
Competitions

The personal data collected by RELAIS DES HALLES is therefore expressly and voluntarily provided by you.

3 – USE OF PERSONAL DATA

https://www.hotel-relais-des-halles.com may process all or part of the data collected in order to:

Enable navigation on the Site, and the management and traceability of services ordered by the user.
Optimize the user experience, quality, management, navigation and content of the RELAIS DES HALLES website.
Customer account creation and confirmation.
Customer/prospect relationship follow-up on reservations.
The supply of goods and services from RELAIS DES HALLES.
Improving customer service and your care needs.
To contact you by e-mail and/or telephone.
To conduct satisfaction surveys, studies and optional polls on the Site.
To send marketing campaigns and targeted advertising from RELAIS DES HALLES, updates and promotional offers based on your communication preferences and consent.
Providing personalized advertising content.
Sending quotations, receipts and invoices.
Collect statistical data.
To prepare an offer.
Administering a competition.
The execution of a contract concluded with RELAIS DES HALLES.
To prevent and combat computer fraud (spamming, hacking, etc.).

4 – CONFIDENTIALITY OF PERSONAL DATA

RELAIS DES HALLES is the sole owner of the information collected on the Site. Your personal data will not be sold, exchanged, transferred, or given to third parties for any reason whatsoever, without your consent, apart from what is necessary to respond to a request and/or transaction within the framework of customer relationship management, the provision of RELAIS DES HALLES services and their optimization.

5 – PERSON RESPONSIBLE FOR COLLECTING PERSONAL DATA

For Personal Data collected as part of the creation of the User’s personal account and browsing on the Site, the person responsible for processing personal data is: Chloé EVERAERE. As the person responsible for processing the data it collects, https://www.hotel-relais-des-halles.com undertakes to comply with the legal provisions in force. In particular, it is the responsibility of RELAIS DES HALLES to establish the purposes of its data processing, to provide its prospects and customers, from the collection of their consents, with complete information on the processing of their personal data and to maintain a register of processing in accordance with reality. Whenever the Site processes personal data, RELAIS DES HALLES takes all reasonable measures to ensure the accuracy and relevance of personal data with regard to the purposes for which the Site processes them.

6 – DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

https://www.hotel-relais-des-halles.com will not process, host or transfer information collected on its customers to a country outside the European Union or recognized as “non-adequate” by the European Commission without first informing the customer. For all that, the Site remains free to choose its technical and commercial subcontractors on condition that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (RGPD: n° 2016-679). The Site does not market your personal data, which is therefore only used by necessity or for statistical and analysis purposes. We undertake not to sell, trade or transfer your personally identifiable information to third parties. If it is necessary for RELAIS DES HALLES to disclose your personal data to third parties, the third party concerned will be required to use your personal data in accordance with the provisions of this “Privacy Policy”. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when we are required to do so by law. Notwithstanding the foregoing, however, it is possible that RELAIS DES HALLES may disclose your personal data:

To the competent authorities when RELAIS DES HALLES is required to do so by law or in the context of legal proceedings or future legal proceedings and to guarantee and defend our rights.
When RELAIS DES HALLES or almost all of its assets are taken over by a third party, in which case your personal data, which RELAIS DES HALLES has collected, will constitute one of the transferred assets.

The Site undertakes to take all necessary precautions to preserve the security of information and in particular to ensure that it is not communicated to unauthorized persons. However, if an incident affecting the integrity or confidentiality of the customer’s information is brought to the attention of https://www.hotel-relais-des-halles.com, the latter must inform the customer as soon as possible and inform him of the corrective measures taken. Furthermore, the Site does not collect any “sensitive data”. The User’s personal data may be processed by subsidiaries of the Site and subcontractors (service providers), exclusively in order to achieve the purposes of the present “Privacy Policy”, such as :

The service provider in charge of the reservation and payment system(s) for the management and validation of your request.
Diadao Productive, the digital agency responsible for the creation and maintenance of the website.

Within the limits of their respective responsibilities and for the purposes mentioned above, the main people likely to have access to the data of https://www.hotel-relais-des-halles.com users are mainly our customer service agents. In all other cases, RELAIS DES HALLES will refrain from selling, renting or transmitting your personal data to third parties, except when it has obtained your authorization in this respect and has entered into a data processing contract with the third party concerned, which contains the necessary guarantees in terms of confidentiality and compliance of your personal data with the protection of your private and professional life. If you do not wish your personal data to be shared with third parties, you may object to this at the time of collection or at any time thereafter, as mentioned in section “8 – Rights relating to the protection of your privacy”.

7 – STORAGE OF PERSONAL DATAExcept when a longer retention period is required or justified by law or by compliance with another legal obligation such as 10 years for accounting documents, RELAIS DES HALLES will retain your personal data for a period of 4 years for RELAIS DES HALLES customers in order to achieve and fulfill the purposes as described in the “Privacy Policy” statement, under point “3 – Use of personal data”.

8 – RIGHTS RELATING TO THE PROTECTION OF YOUR PRIVACY

In accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (RGPD: No. 2016-679), users of the Site may appeal to their rights relating to the protection of privacy, as stipulated below:

Right of access (Article 15 RGPD) and rectification (Article 16 RGPD), update, completeness of Users’ data right to block or erase Users’ personal data (Article 17 RGPD), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or storage is prohibited.
Right to withdraw consent at any time (Article 13-2c RGPD).
Right to limit the processing of Users’ data (Article 18 RGPD).
Right to object to the processing of Users’ data (Article 21 RGPD).
Right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 RGPD).
Right to define the fate of Users’ data after their death and to choose to whom https://www.hotel-relais-des-halles.com should communicate (or not) their data to a third party they have previously designated.

As soon as the Site becomes aware of the death of a User, and in the absence of instructions from the User, RELAIS DES HALLES undertakes to destroy the User’s data, unless its retention is necessary for evidentiary purposes or to meet a legal obligation. If the User wishes to be able to exercise these rights on the Site, you may send us a notice informing us of the right(s) you wish to enforce in the use of your personal data. You may exercise these rights free of charge by contacting Chloé EVERAERE, in her capacity as Manager, by e-mail at contact@relaisdeshalles.fr, or by post at RELAIS DES HALLES, 26 rue Pierre Lescot 75001 Paris, France, specifying in the subject line of the e-mail or post “Rights relating to the protection of your privacy” or by completing the request form, accessible via the button that follows:

RGPD FORM

In this case, the User must indicate the personal data that he would like https://www.hotel-relais-des-halles.com to correct, update or delete, identifying him/herself precisely with a copy of an identity document (identity card or passport). Requests for the deletion of personal data will be subject to the obligations imposed on RELAIS DES HALLES by law, in particular with regard to the retention or archiving of documents. In addition, you can always update, modify and/or verify, through your account, your personal data that you had to communicate at the time of the creation of your customer account. If you no longer wish to receive newsletters, information bulletins on our services or advertisements, you may unsubscribe at any time by clicking on the “unsubscribe” button, as provided in the lower part of any e-mail from RELAIS DES HALLES.

9 – PERSONAL DATA PROTECTION

RELAIS DES HALLES undertakes to take reasonable physical, technological and organizational precautions to prevent unauthorized access to your personal data, as well as the loss, misuse or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. The data collected and stored via the Site is hosted by an external company, MEDIALOG, which provides PMS (Property Management System) software for hotel management and customer relationship management. MEDIALOG Hotel software makes it possible to define technical and organizational measures within the hotel to protect user data appropriately. Respect for your data is essential, which is why MEDIALOG is ISO 9001 certified. Despite our best efforts, no method of transmission over the Internet or method of electronic storage is completely secure. Should we become aware of a security breach, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether at national or European level. We undertake to keep our customers fully informed of all matters relating to the security of their account and to provide them with all the information necessary to help them comply with their own regulatory reporting obligations. No personal information of the user of the Site is published without the user’s knowledge, exchanged, transferred, assigned or sold on any medium whatsoever to third parties.

10 – UPDATING OF THE “PRIVACY POLICY” STATEMENT

RELAIS DES HALLES is entitled to update the present “Privacy Policy” statement by installing a new version on the website https://www.hotel-relais-des-halles.com. It is particularly recommended that you regularly consult the website and the relevant page on which the “Privacy Policy” is reproduced, in order to ensure that you are aware of the new terms and conditions.

11 – HYPERLINKS TO OTHER INTERNET SITES

The Site may contain hypertext links leading to other websites. Under no circumstances can RELAIS DES HALLES be held responsible for the “Privacy Policy” or privacy practices of any third party.

12 – CONSENT

By using our website https://www.hotel-relais-des-halles.com, you have the obligation to accept the present “Privacy Policy” as well as the “General Terms of Use” through the checkboxes present when collecting information in order to benefit from RELAIS DES HALLES services.

13 – CLAIMS

If you have any complaints regarding the way RELAIS DES HALLES collects, uses and/or processes your personal data, you may contact us, in the first instance, so that we may resolve the complaint(s). If this is not sufficient, Users of the Site may lodge a complaint with the supervisory authorities and in particular with the Commission Nationale de l’Informatique et des Libertés (CNIL) by following the following link: https: //www.cnil.fr/fr/plaintes

14 – CONTACT RELAIS DES HALLES

If you have any questions about the “Privacy Policy” or the way in which RELAIS DES HALLES collects, uses or processes your personal data, please contact us by e-mail at contact@relaisdeshalles.fr, or by post at RELAIS DES HALLES, 26 rue Pierre Lescot 75001 Paris, France.