Privacy Policy

Name: Le Relais des Halles
Address: 26, rue Pierre Lescot, Paris, 75001, France

The protection of your privacy is of paramount importance to us. We understand that your trust in us is our top priority, which is why this privacy policy applies to our website https://www.hotel-relais-des-halles.com (hereinafter the “Website”) and to all relationships, whether existing or not, between RELAIS DES HALLES and its customers and partners. We take the protection and respect for the privacy of our website users seriously and take the necessary measures to ensure this. RELAIS DES HALLES ensures the protection of users’ personal data in accordance with the provisions of the amended “Data Protection Act” of 6 January 1978 and the General Data Protection Regulation (GDPR: No. 2016-679).

What is a privacy policy? It is a document that explains to you, as a user of our website, what personal information we collect about you when you browse our website. We are therefore committed to respecting the confidentiality of the personal information we collect in accordance with the terms set out below. In this ‘Privacy Policy’, our users will find details of the personal information we collect about them, the purposes for which this information is used, the methods by which it is collected, the options available to users to object to such collection, and the security measures taken to protect their personal information. The terms ‘personal information’ or ‘personal data’ refer to any information that enables a user to be identified, such as: surnames, first names, postal and email addresses, telephone numbers, an IP address, a computer login ID, etc.

Through the Website, RELAIS DES HALLES may collect personal data from any person who submits a query to RELAIS DES HALLES via the “Contact” section of the Website, makes an online booking for a stay, or subscribes to the Website’s newsletter. The collection and processing of personal data provided by the user to RELAIS DES HALLES are subject to the provisions of the amended ‘Data Protection Act’ of 6 January 1978 and the General Data Protection Regulation (GDPR: No. 2016-679).

The Website provides a form enabling you to exercise your rights regarding the protection of your privacy. Simply click on the following button:

GDPR FORM

Please read this ‘Privacy Policy’ carefully in conjunction with RELAIS DES HALLES’ ‘Cookie Policy’.

1 – COLLECTION OF PERSONAL DATA

RELAIS DES HALLES may collect and process personal data, as set out below, when you complete a contact form or other forms on our website https://www.hotel-relais-des-halles.com.

Surname
Surname
Title
Postal address
Email address
Landline / mobile number
Information relating to your use of the Website, such as your IP address, browser type, software, hardware, geographical location data and the web page you were visiting when you accessed the website.

In addition, RELAIS DES HALLES automatically collects anonymous information regarding your use of our Website and its services. For example, RELAIS DES HALLES will automatically record which parts of the website you visit, which web browser you use, which website you were visiting when you accessed the website, and your IP address. We cannot identify you on the basis of this data, but it enables RELAIS DES HALLES to compile statistics on website usage and audience demographics, as well as to send more targeted communications. The personal information we collect is gathered via the methods described below, in section ‘2 – Methods of collecting personal data’.

2 – METHODS OF COLLECTING PERSONAL DATA

Your personal data is collected through the following methods:

In collaboration with RELAIS DES HALLES
Visits to the website https://www.hotel-relais-des-halles.com
Creating a customer account
The contact form(s)
The quote request form
Your use of RELAIS DES HALLES’s services
Verification of your identity
Subscription to communications and the newsletter (via the Website)
Correspondence exchanged with and sent by RELAIS DES HALLES
The exchange of business cards
Reception and interactions with the establishment’s staff
Opinion surveys
Cookies (for further information: ‘Cookie Policy’)
Competitions

The personal data collected by RELAIS DES HALLES is therefore expressly and voluntarily provided by you.

3 – USE OF PERSONAL DATA

https://www.hotel-relais-des-halles.com may process all or part of the data collected in order to:

Enable navigation on the Website, and the management and tracking of the services ordered by the user.
Optimise the user experience, quality, management, navigation and content of the RELAIS DES HALLES website.
Create a customer account and confirm its creation.
To follow up on customer and prospect relations regarding bookings.
The provision of goods and services by RELAIS DES HALLES.
To improve customer service and meet your support needs.
Contacting you: via email and/or telephone.
To carry out satisfaction surveys, research and optional polls on the Website.
Sending targeted marketing campaigns and adverts from RELAIS DES HALLES, updates and promotional offers based on your preferences and your consent regarding communications.
To provide personalised advertising content.
To send you quotes, receipts and invoices.
To collect statistical data.
To draw up an offer.
To administer a competition.
To fulfil a contract entered into with RELAIS DES HALLES.
To prevent and combat cybercrime (spam, hacking, etc.).

4 – CONFIDENTIALITY OF PERSONAL DATA

RELAIS DES HALLES is the sole owner of the information collected on the Website. Your personal data will not be sold, exchanged, transferred or disclosed to third parties for any reason without your consent, except where necessary to respond to a request and/or transaction in the context of customer relationship management, the provision of RELAIS DES HALLES’s services and the optimisation of those services.

5 – DATA CONTROLLER

For Personal Data collected in connection with the creation of the User’s personal account and their browsing of the Website, the data controller is: Chloé EVERAERE.

As the data controller for the data it collects, https://www.hotel-relais-des-halles.com undertakes to comply with the applicable legal framework. In particular, it is responsible for establishing the purposes of its data processing, for providing its prospective and existing customers – following the collection of their consent – with comprehensive information on the processing of their personal data, and for maintaining a register of processing activities that accurately reflects the reality.

Whenever the Website processes personal data, RELAIS DES HALLES takes all reasonable measures to ensure the accuracy and relevance of the personal data in relation to the purposes for which the Website processes it.

6 – DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

https://www.hotel-relais-des-halles.com shall not process, host or transfer information collected about its customers to a country outside the European Union or recognised as ‘non-adequate’ by the European Commission without first informing the customer. However, the Website remains free to choose its technical and commercial data processors, provided that they offer sufficient safeguards in accordance with the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).

The Website does not sell your personal data, which is therefore used only where necessary or for statistical and analytical purposes. We undertake not to sell, exchange or transfer your personally identifiable information to third parties. Should it be necessary for RELAIS DES HALLES to disclose your personal data to third parties, the third party concerned will be required to use your personal data in accordance with the provisions of this ‘Privacy Policy’. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, breaches of our terms of use, or where required by law.

Notwithstanding the above, RELAIS DES HALLES may, however, disclose your personal data:

To the relevant authorities where RELAIS DES HALLES is required to do so by law or in connection with legal proceedings or future legal proceedings, and to safeguard and defend our rights.
Where RELAIS DES HALLES or substantially all of its assets are acquired by a third party, in which case your personal data, which RELAIS DES HALLES has collected, will form part of the transferred assets.

The Website undertakes to take all necessary precautions to safeguard the security of information and, in particular, to ensure that it is not disclosed to unauthorised persons. However, if an incident affecting the integrity or confidentiality of customer information is brought to the attention of https://www.hotel-relais-des-halles.com, the Site must inform the customer as soon as possible and notify them of the corrective measures taken. Furthermore, the Website does not collect any ‘sensitive data’.

The User’s personal data may be processed by subsidiaries of the Website and data processors (service providers), solely for the purposes set out in this ‘Privacy Policy’, such as:

The service provider responsible for the booking and payment system(s) for the management and validation of your request.
The service provider responsible for the development and maintenance of the website, Diadao Productive, a digital agency.

Within the limits of their respective remit and for the purposes set out above, the main individuals likely to have access to the data of https://www.hotel-relais-des-halles.com users are primarily our customer service agents.

In all other cases, RELAIS DES HALLES will refrain from selling, rent out or pass on your personal data to third parties, except where it has obtained your consent to do so and has entered into a data processing agreement with the third party concerned, which contains the necessary safeguards regarding confidentiality and the compliance of your personal data with the protection of your private and professional life. If you do not wish your personal data to be shared with third parties, you may object to this at the time of collection or at any time thereafter, as set out in section ‘8 – Rights relating to the protection of your privacy’.

7 – STORAGE OF PERSONAL DATA

Except where a longer retention period is required or justified by law or to comply with another legal obligation – such as 10 years for accounting records – RELAIS DES HALLES will retain your personal data for a period of 4 years for RELAIS DES HALLES customers in order to achieve and fulfil the purposes as described in the “Privacy Policy” statement, under section “3 – Use of personal data’.

8 – RIGHTS RELATING TO THE PROTECTION OF YOUR PRIVACY

In accordance with the provisions of the amended ‘Data Protection Act’ of 6 January 1978 and the General Data Protection Regulation (GDPR: No. 2016-679), users of the Website may exercise their rights relating to the protection of their privacy, as set out below:

Right of access (Article 15 of the GDPR) and rectification (Article 16 of the GDPR), and the right to have Users’ data updated and made complete; right to have Users’ personal data restricted or erased (Article 17 of the GDPR), where such data is inaccurate, incomplete, ambiguous, out of date, or where its collection, use, disclosure or storage is prohibited.
The right to withdraw consent at any time (Article 13(2)(c) of the GDPR).
Right to restrict the processing of Users’ data (Article 18 of the GDPR).
Right to object to the processing of Users’ data (Article 21 of the GDPR).
Right to data portability in respect of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 of the GDPR).
Right to determine the fate of Users’ data following their death and to choose to whom https://www.hotel-relais-des-halles.com must (or must not) disclose their data to a third party previously designated by them.

As soon as the Website becomes aware of a User’s death and in the absence of any instructions from them, RELAIS DES HALLES undertakes to destroy their data, unless its retention is necessary for evidential purposes or to comply with a legal obligation.

If the User wishes to exercise these rights via the Website, you may send us a notice specifying the right(s) you wish to exercise regarding the use of your personal data. You may exercise these rights free of charge by contacting Chloé EVERAERE, in her capacity as Manager, by email at contact@relaisdeshalles.fr, or by post to RELAIS DES HALLES, 26 rue Pierre Lescot, 75001 Paris, France, specifying ‘Rights relating to the protection of your privacy’ in the subject line of the email or letter, or by completing the request form, accessible via the button below:

GDPR FORM

In this case, the User must specify the personal data they would like https://www.hotel-relais-des-halles.com to correct, update or delete, providing clear proof of identity by attaching a copy of an identity document (identity card or passport). Requests for the deletion of personal data will be subject to the obligations imposed on RELAIS DES HALLES by law, in particular regarding the retention or archiving of documents.

Furthermore, you can always update, amend and/or check, via your account, the personal data you were required to provide when creating your customer account. If you no longer wish to receive newsletters, updates on our services or advertising, you can unsubscribe at any time by clicking on the ‘unsubscribe’ button, as provided at the bottom of every email from RELAIS DES HALLES.

9 – PROTECTION OF PERSONAL DATA

RELAIS DES HALLES is committed to taking reasonable physical, technological and organisational precautions to prevent unauthorised access to your personal data, as well as the loss, misuse or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to carry out specific tasks (for example, billing or customer service) have access to personally identifiable information.

The data collected and stored via the Website is hosted by an external company, MEDIALOG, which provides PMS (Property Management System) software for hotel management and customer relationship management.

The MEDIALOG Hotel software enables technical and organisational measures to be put in place within the hotel to protect users’ data appropriately. Respect for your data is paramount, which is why MEDIALOG holds ISO 9001 certification.

However hard we try, no method of transmission over the internet or electronic storage is completely secure. We cannot, therefore, guarantee absolute security.

Should we become aware of a security breach, we will notify the users concerned so that they can take the appropriate measures. Our incident notification procedures take into account our legal obligations, whether at national or European level. We are committed to keeping our clients fully informed of all matters relating to the security of their accounts and to providing them with all the information necessary to help them meet their own regulatory reporting obligations.

No personal information relating to users of the Website is published without the user’s knowledge, nor is it exchanged, transferred, assigned or sold in any form whatsoever to third parties.

10 – UPDATES TO THE ‘PRIVACY POLICY’ STATEMENT

RELAIS DES HALLES is authorised to update this ‘Privacy Policy’ statement by publishing a new version on the website https://www.hotel-relais-des-halles.com. You are strongly advised to check the website and the relevant page on which the ‘Privacy Policy’ is published regularly, to ensure that you are aware of any new terms and conditions.

11 – HYPERLINKS TO OTHER WEBSITES

The Website may contain hyperlinks leading to other websites. Under no circumstances shall RELAIS DES HALLES be held liable for the ‘Privacy Policy’ or privacy practices of any third party.

12 – CONSENT

By using our website https://www.hotel-relais-des-halles.com, you are required to accept this ‘Privacy Policy’ and the ‘Terms and Conditions of Use’ by ticking the relevant boxes when information is collected, in order to benefit from the services provided by RELAIS DES HALLES.

13 – COMPLAINTS

If you have any complaints regarding the way in which RELAIS DES HALLES collects, uses and/or processes your personal data, you may contact us in the first instance so that we may resolve the complaint(s). If this is not sufficient, Users of the Website may lodge a complaint with the supervisory authorities, in particular the Commission Nationale de l’Informatique et des Libertés (CNIL), by following this link: https://www.cnil.fr/fr/plaintes

14 – CONTACT RELAIS DES HALLES

If you have any questions about the ‘Privacy Policy’ or about how RELAIS DES HALLES collects, uses or processes your personal data, please contact us by email at contact@relaisdeshalles.fr, or by post at RELAIS DES HALLES, 26 rue Pierre Lescot, 75001 Paris, France.