Rooms
Booking and room types
What types of rooms are available?
Single, Standard, Superior, Deluxe, Junior Suite, Rooms for guests with reduced mobility, Connecting rooms.
What is the difference between a Classic, Superior and Deluxe room?
The differences relate to floor space, light levels, the view and the level of comfort. Find out more on our website or at reception.
How big is the bedroom?
From 13 m² (single) to 29 m² (Junior Suite).
Can the room accommodate one more person?
No, unless it’s a connecting room.
Can we request a double bed or two single beds?
Yes, on request, subject to availability.
Is the room accessible to people with reduced mobility?
Yes, an accessible room is available.
Facilities and comfort
What facilities are available in the room?
Air conditioning, TV, international channels, minibar, safe, kettle, desk, hairdryer, Wi-Fi.
Does the room have a desk or a workspace?
Yes, every room has a desk area.
Is there air conditioning or individual heating?
Yes.
Is there free Wi-Fi in the room?
Yes.
Is there a TV with international channels?
Yes.
Bathrooms and related facilities
Does the bathroom have a shower or a bath?
Shower or bath, depending on the room.
Are welcome amenities and towels provided?
Yes.
Is there a hairdryer in the room?
Yes.
Do you provide bathrobes and slippers?
Yes.
Special requests
Can we add a cot or an extra bed?
A cot is available on request. Extra beds are not available, but connecting rooms are an option.
Can we ask for a quiet room or one with a particular view?
We are doing our best, but we cannot guarantee that this type of request will be met.
Can we request a specific floor when booking?
No, it depends on availability.
Terms and Conditions
Is the house cleaned every day?
Yes, unless you specify otherwise.
What time will the room be available?
From 2 pm.
By what time does the room need to be vacated?
Until 12 noon.
Are the rooms non-smoking?
Yes.
Location and transport
How do I get to the hotel from the station or the airport?
Take the RER B from Roissy CDG or Orly to Châtelet–Les Halles. The metro station is a 2-minute walk away.
Is the hotel well served by public transport?
Yes, several metro lines (1, 4, 7, 11, 14), the RER A, B and D, and numerous bus routes.
How long does it take to get to the city centre?
The hotel is right in the centre of Paris.
Is there a metro, bus or tram stop nearby?
Yes, Châtelet–Les Halles station is 2 minutes away.
In which neighbourhood is the hotel located?
Montorgueil–Les Halles district, Paris 1st arrondissement.
What are the main places of interest nearby?
The Louvre, the Marais, Notre-Dame, the Centre Pompidou, the Seine.
Is the hotel close to restaurants, shops or museums?
Yes, there are plenty of restaurants, shops and museums within walking distance.
Is the neighbourhood quiet or lively?
The neighbourhood is bustling, but the hotel remains quiet thanks to its location away from the main thoroughfare.
Is the location suitable for a holiday or a business trip? Yes, it’s ideal for both.
Yes, it’s ideal for both.
Can you walk from the hotel to explore the town?
Yes, many of the sites are within walking distance.
Services and offerings
What services does the hotel offer?
24-hour reception, concierge service, luggage storage, laundry service, room service, digital newspapers, free Wi-Fi.
Is reception open 24 hours a day?
Yes.
Do you offer a concierge service?
Yes, via our receptionists.
Is it possible to leave your luggage before or after your stay?
Yes.
Does the hotel offer a dry-cleaning or laundry service?
Yes.
Is there a wake-up service?
Yes, on request.
Catering
What time is breakfast served?
Every day from 7.00 am to 10.30 am.
Is breakfast included in the room rate?
No, it’s an extra.
Do you offer a room service?
Yes, via a QR code.
Does the hotel have a restaurant or a bar?
No.
Do you offer gluten-free, vegetarian or vegan options?
Yes, on request.
Wellbeing and care
Does the hotel have a spa, a gym or a swimming pool?
No.
Can massages or treatments be booked on site?
Yes, via an external service provider on request.
Business services
Do you offer a co-working space or a business corner?
No, but each room has a desk area suitable for working.
Is there a meeting room available?
No.
Does the hotel have a printer or a scanner available?
Yes, on request at reception.
Is Wi-Fi free and available throughout the premises?
Yes.
Transport and organising your stay
Can the hotel book a taxi, a shuttle bus or an airport transfer?
Yes, on request before or during your stay.
Do you offer a ticket booking service for museums, shows or day trips?
Yes, through our partner Mon Petit Paris.
Do you offer a bike hire service?
Yes, you can hire a bike from our service provider or use the Vélib’ station, which is 150 metres from the hotel.
Activities and the neighbourhood
What are the main things to do near the hotel?
Museums, walks, shopping, fine dining, historic districts.
What tourist attractions are nearby?
Centre Pompidou, the Louvre, the Marais, Notre-Dame, the Seine.
Can you visit the main sights on foot from the hotel?
Yes.
Are there any museums, galleries or cultural venues nearby?
Yes.
What are the must-see attractions in the neighbourhood?
Rue Montorgueil, Beaubourg, the Bourse de Commerce, the banks of the Seine.
Which restaurants, cafés or bars would you recommend near the hotel?
Our team can advise you based on your preferences.
Where can we find shops or shopping centres nearby?
Forum des Halles, Rue Montorgueil, shops in the Marais.
Is there a local market or any typical places to explore in the neighbourhood?
Yes, particularly on Rue Montorgueil.
What are the best places to go out in the evening near the hotel?
Bars and brasseries around Montorgueil, the Marais and Beaubourg.
Are there any parks or green spaces within walking distance?
Yes, Nelson Mandela Garden and the banks of the Seine.
Are there any walks or cycle rides in the local area?
Yes, very easily.
Are there any viewpoints or scenic walks nearby?
The banks of the Seine offer some lovely views.
Offers and bookings
Are the prices cheaper if you book directly?
Yes, with a preferential rate of around 10 per cent off.
Are there any additional benefits to booking directly?
Yes, subject to availability: room upgrades, early check-in, flexibility.
Do you offer seasonal deals or one-off promotions?
Yes, they can be viewed on our website.
Are the offers only available on your website?
Yes.
How can I stay up to date with new offers or promotional codes?
By signing up to our newsletter or contacting us directly.
Can offers be cancelled or amended?
It depends on the type of offer you choose (flexible or non-refundable).
Are promotional rates prepaid?
Some do, others don’t. This information is specified at the time of booking.
Are the benefits associated with an offer guaranteed upon arrival?
Yes, once the booking has been confirmed.
Do you offer a loyalty scheme?
Yes, with exclusive benefits sent by email to regular customers.
Are there any preferential rates for businesses or partners?
Yes, on request.
